Acceptable Use Policy

Acceptable Use Policy for SUMOSIM Ltd 

Effective Date: January 2025 

This Acceptable Use Policy (AUP) is intended to ensure that the services provided by SUMOSIM Ltd (“we,” “us,” “our”) are used in a manner that is ethical, legal, and consistent with the values of our company. By accessing or using our services, including mobile applications, websites, or other products provided by SUMOSIM Ltd (collectively referred to as the "Services"), you agree to abide by the terms set forth in this policy. 

1. Prohibited Uses 

When using our Services, you agree not to engage in any of the following prohibited activities: 

  • Illegal Activities: Engaging in any activity that violates local, national, or international laws, including but not limited to fraud, identity theft, harassment, or the distribution of illegal content. 

  • Harmful Content: Uploading, sharing, or transmitting any content that: 

  • Is defamatory, obscene, offensive, or otherwise inappropriate. 

  • Promotes violence, hate speech, or discrimination. 

  • Contains viruses, malware, or other harmful code designed to disrupt, damage, or gain unauthorized access to any system or data. 

  • Unauthorized Access: Attempting to access or interfere with other users’ accounts, networks, or systems without proper authorization. 

  • Spamming and Unsolicited Communications: Sending spam, unsolicited bulk messages, or any form of unsolicited communication, including email, texts, or automated messages. 

  • Impersonation: Using the Services to impersonate any person, business, or organization, or misrepresent your affiliation with any entity. 

  • Disrupting the Services: Engaging in any activity that may disrupt, overload, or harm the proper functioning of our Services, including using excessive bandwidth or sending an overwhelming number of requests. 

  • Violation of Intellectual Property Rights: Using our Services to infringe upon or violate the intellectual property rights of others, including copyrights, trademarks, and patents. 

  • Exploitation or Abuse: Engaging in activities that exploit, harm, or seek to exploit or harm minors in any way. 

2. User Responsibility 

You are responsible for all activities that occur under your account or through your use of our Services. This includes maintaining the security and confidentiality of your login credentials, monitoring activity, and reporting any unauthorized use of your account. 

3. Monitoring and Enforcement 

We reserve the right, but not the obligation, to: 

  • Monitor usage of our Services to ensure compliance with this Acceptable Use Policy. 

  • Investigate suspected violations of this policy and take appropriate action, including issuing warnings, suspending or terminating accounts, and reporting illegal activity to relevant authorities. 

  • Remove or restrict access to content that violates this policy, without prior notice. 

4. Consequences of Violating the Policy 

If you violate this Acceptable Use Policy, we may take one or more of the following actions: 

  • Suspend or terminate your access to our Services. 

  • Remove content or data that violates this policy. 

  • Report your activities to appropriate law enforcement or regulatory authorities. 

  • Seek legal remedies, including damages, if necessary. 

5. Security 

You agree not to use the Services to: 

  • Gain unauthorized access to any system or network connected to the Services. 

  • Attempt to breach the security measures or otherwise compromise the integrity of our Services. 

  • Distribute or participate in the distribution of malicious software or other harmful content. 

6. Content Ownership and License 

By uploading, submitting, or posting content to our Services, you grant SUMOSIM Ltd a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content as part of providing the Services. You represent and warrant that you have the necessary rights to submit the content and that doing so does not infringe upon the rights of third parties. 

7. Reporting Violations 

If you believe that someone is violating this Acceptable Use Policy or engaging in inappropriate or illegal activity on our Services, please report it to us immediately at: 

  • Online support chat 

We will investigate all complaints and take appropriate action. 

8. Changes to the Acceptable Use Policy 

SUMOSIM Ltd may update or amend this Acceptable Use Policy from time to time. Any changes will be posted on our website or provided through the Services. We encourage you to review this policy regularly to stay informed about how we are safeguarding our Services and ensuring compliance with acceptable use standards. 

9. Contact Information 

For any questions or concerns regarding this Acceptable Use Policy, or if you need to report a violation, please contact us by support chat or email:

Email: hello@sumosim.com